The Bubba Community
A private forum of Bubba operators across the country — answering each other's hard questions, sharing what works, and showing up when a customer goes sideways at 9pm. Mentors who've been exactly where you are right now.
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When it goes sideways. How to handle it.
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Recently active
Did a big move-out yesterday. She's now claiming she 'didn't agree to that price' even though she signed. Anybody dealt with this in Georgia?
First quote this size. Recurring bi-weekly. Two golden retrievers. Want a sanity check before I send the agreement.
Spent three hours filling out the GBP, asked my first 8 clients for reviews, and posted weekly. Here's the exact checklist.
He's great. But he keeps assuming a friends-and-family discount on his pay. I need a script.
First time this has ever happened. I'm shaking. She's threatening a Google review.
Last March I was bagging groceries. Today I have four recurring clients and a route. Thanks for keeping me going.
Have a full-time job. Cleaning 3 houses every Saturday. Worth the paperwork yet?
Customers always balk. I made a one-page PDF I send before the quote. Conversion rate went up.
Tried to over-buy at Costco. Realized I use about 6 things. Curious what you all actually carry.
Felt amazing. Want to know how to actually convert this into more reviews + leads.
Read a real thread
One of yesterday's threads. Names lightly edited, the rest is real talk.
Did a 6-hour move-out clean for a landlord. She paid the $150 deposit through the Bubba portal, signed the agreement, the whole thing. Just sent the invoice for the remaining $340 and she texted back "I never agreed to that, I thought the whole thing was $150." I literally have her signature on the agreement. What's the actual next step? I don't want to lose it but I also don't want to get steamrolled like last time.
Take a breath. You're in better shape than you think. Reply once, in writing, calm. Attach the signed agreement. One sentence: 'Per the agreement you signed on [date], the balance of $340 is due within 7 days. Happy to set up a payment plan if helpful.' Then stop replying to the emotion. If she ignores it, send a formal demand letter (the template is in your Bubba docs folder). Georgia small claims handles up to $15k and you don't need a lawyer. I've done it twice. Won both. The paper does the work.
Adding to Tommy — DO NOT remove the work or threaten to. Stay professional in writing because that paper trail is what wins. Also: this happened to me too in year one. You'll get through it. Text me if you want me to look over your message before you send it.
Y'all. Thank you. Sent the message Tommy drafted me. She paid 20 minutes later. I'm a mess. Also Rosie, taking you up on that offer next time I freak out.
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Join the communityMentors on call
Not consultants. Not coaches. Operators who built their cleaning business with Bubba and stuck around to help the next person up.
Asheville, NC · 7 yrs in
"I left a desk job and didn't know what an LLC was. Now I run a 4-person crew. Ask me anything — I've been the person Googling at midnight."
Savannah, GA · 12 yrs in
"Twelve years in. I'll tell you what to charge, when to walk, and how to never do another job for free."
Austin, TX · 5 yrs in
"I hired my sister and my cousin and somehow we still talk at Thanksgiving. Happy to share how."
Boise, ID · 4 yrs in
"Six months ago this was you. I remember every panic. DM me if you're stuck."
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